I Want To Get Information About My Return Process

In the sales made from shop.missdalida.com (sales with distance contracts), the consumers have the right to return the product by rejecting the goods in all products without taking any legal and criminal responsibility and without giving any reason within 14 days from the date of receipt.

In How Many Days Will My Refund Be Received On My Card?

After your returned products reach us, your products are inspected in order of processing following the acceptance process. Your return amount will be paid to you within 5 working days after we receive your returned products. The refund of your return will be refunded according to the payment method (Advance / installment) you made when ordering on our site. Since the returns are made by automatic systems, the refund results according to the payment type of the order you have created in the system. If the installment payment method is used in the orders, the return is in installments; Even if the cash payment method is used, the refund is refunded to the card in advance.

What is the condition that I should pay attention to in the returns of products containing wool?

Wool-containing products may lint depending on use. Due to the natural structure of the yarn, this is a normal situation, but products purchased different from the size cannot be changed or refunded in case of rubbing caused by rubbing.

Where is my Return Address?

BERFIN Knitwear Textile Industry Trade Co.Ltd.

Gursel Mh. Campark Sk. No:15 Caglayan,Kagithane - Istanbul / TURKEY

With Which Shipping Will I Send My Return?

In return cargo, the shipping fee belongs to the sender, you can send it with the cargo company you want.

Can I change the product I bought from the Online Store from your Miss Dalida Nişantaşı and Ankara Stores?

You can change the products purchased from the online store from our Nişantaşı or Ankara stores within 14 days, provided that they have not been used.

Where are your stores?

Miss Dalida Istanbul Store : Bostan St. No: 6/A Tesvikiye-Nisantasi

 Miss Dalida Ankara Store : Armada Mall Bestepe Neighborhood

Dumlupinar Boulvered No:6 Yenimahalle/Ankara