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CUSTOMER INFORMATION ON THE PROCESSING OF PERSONAL DATA
BERFIN KNITWEAR TEXTILE IND. VE TİC. LTD. STI. / As MISS DALİDA, in accordance with the importance we attach to the privacy and security of your personal data, the personal data processing, storage and destruction policies on our website at "shop.missdalida.com" and the terms and conditions of this clarification text, Law on Protection of Personal Data No. 6698 and we inform you that it is being processed in accordance with the relevant legislation.
Identity Data Name, surname, gender, date of birth, TR identity number used as tax identification number for sole proprietorships, tax number
Contact Data Telephone number, full address information, e-mail address
Security camera recordings in our Physical Venue Security Store
Transaction Security Data IP address, connected country information, web browser information on our website
Marketing Data Personal data that can be shared by the customer in order to understand the problem during all kinds of customer complaints, the number of complaints received, the number of late-answered complaints, the type of payment they prefer to use in shopping, personal data processed within the scope of campaigns related to our products and services, communication within the framework of electronic communication legislation. /newsletter/whether a promotion is allowed, frequency of shopping, cookie records
We would like to inform you that your personal data in the above-mentioned category, which is processed in the process of purchasing clothing and accessory products from our company, is processed for the following purposes:
1. a) In order to ensure physical security in our stores and in particular;
Keeping camera records in order to eliminate possible negativities and security violations that may occur in the common areas of our stores,
1. b) For the purpose of management/follow-up of all processes carried out regarding the purchase of products/services by our customers, and in particular;
- Selling shoes, bags, clothing, accessories to our customers through various channels (online, store sales, etc.),
- To be able to send information about the latest status of the order and cargo via sms and e-mail,
- Issuing invoices, sending them to the customer and managing the collection process and fulfilling all the requirements specified by the legislation in this sense,
- Evaluating and finalizing objections, suggestions, complaints and feedbacks,
- To be able to inform and communicate with the customer by sms or e-mail within the scope of the purchased service or goods,
- Providing the benefits of the campaign in case of cooperation with the third party regarding the campaign that the customer will benefit from;
- Carrying out a customer satisfaction survey in order to increase the service quality,
- Fulfilling the obligations regulated in the Consumer, Obligations, Trade, Criminal law legislation,
- You can be informed about the campaigns if your usage/shopping habits are determined and if you have commercial e-mail approval.
- Tracking and arranging customer experiences and demands and improving the service or product offered by the company,
- To be able to implement the campaigns that our company currently carries out with third parties and all the campaigns that it may carry out in the upcoming period in a way that takes into account the benefit to our customers, and to be able to communicate with customers in order to inform them,
- Developing in-house consumer-oriented marketing policies by segmenting customers and determining the needs for customer
groups in each segment and preparing special offers,
Segmentation of our old customers who lost their qualifications as customers for any reason,
- To enable the customers who are entitled to benefit from the campaign to benefit from the award, and to send gifts to some segmented customers,
- Being able to meet with advertisement, promotion, social responsibility projects, interview, shoot video and photo, sponsorship and events,
- Answering pre-membership/subscription questions, responding to complaints and sharing information requested by the customer or customer candidate, making necessary calculations, through communication tools such as social media and call center,
- Making changes or updates to personal data in line with the request from our customer,
- Analyzing consumer preferences with marketing activities such as product-service promotion, information, advertisement, campaign, price schedule and other benefits, strategy determination and measurement, and communication for this purpose,
- Keeping log records and tracking internet habits through cookies in accordance with Law No. 5651,
4. Matters Regarding Transfer of Your Personal Data
Your personal data listed in article 2 of this text are stipulated in the “laws, establishment or performance of the contract, fulfillment of the legal obligation, specified in the paragraphs 5/2 a, c, ç, e, f and article 8/2 of the Personal Data Protection Law No. 6698, In accordance with the exception provisions of the law, limited to the reasons that require the establishment, establishment or performance of a right, to be transferred within the scope of the legitimate interest of the data controller;
- In order to fulfill the obligations arising from legislation or contract, in order for our company to fulfill its obligations before the law, the Tax Procedure Law, the Law on the Protection of Personal Data, the Law on the Protection of Personal Data and other legislation provisions, including but not limited to, the relevant institutions or organizations and the Personal Data Protection Law. Data Protection Authority, Tax Offices, banks, General Directorate of Security and other law enforcement agencies, Courts, municipalities, judicial authorities, enforcement offices, etc., upon request, within the framework of legislation. transferred to public institutions.
Your personal data, which may be needed in a possible trial in order to exercise our legal rights, may be shared with our lawyers and judicial authorities.
At the points where it is considered that it may not be included in the exception provisions, limited to the reasons that require its transfer;
- Your name and surname, city of residence, date of birth, e-mail address, telephone number, SMS with which we are/will be in a contractual relationship, and within the scope of all campaigns that our company is currently running with third parties and in order to provide better service to our customers, It may be shared with third parties such as companies providing e-mail delivery services and consultancy companies.
- Third parties, including consultants and auditors, from whom we receive consultancy services, companies that receive support services within the scope of the design sector, authorized dealers, affiliates of our company, main shareholder, affiliates of the main shareholder and companies in the risk group to which it is affiliated, potential buyers within the scope of share sale, translation service under contract companies, cargo shipping companies, companies that provide social media services to communicate with customers, etc. may be shared with contracted service providers and business partners.
- Technical and administrative infrastructure and electronic systems (web site) can be transferred to third parties, as required by the job, for the establishment, development and maintenance of customer data, development of marketing policies, and management of call center processes.
5. Method and Legal Reason for Collecting Your Personal Data
your personal data,
1. a) All kinds of forms, including the membership you fill out on our online website, through electronic systems, security cameras in our stores, third parties that our company receives services from, provides services to, and is in business partnership with, especially cargo companies, call center, website, social network of our company. We collect information recorded/sent by you electronically or physically, such as media accounts, website cookies, e-mail, within the scope of surveys, competitions and through courts and other public institutions.
2. b) We collect through legal documents and notifications sent to us in order to fulfill our legal obligations.
The legal reason for processing your personal data is that it is stipulated in the law, the establishment or performance of the contract, the fulfillment of a legal obligation, the establishment, establishment or performance of a right, the establishment or performance of a right, as specified in paragraphs 5/2 a, c, ç, e, f of the Personal Data Protection Law No. 6698. We would like to point out that the principle of express consent specified in the 5/1 provision of the same law is based on the points where it is considered that it may not be included in the exception provisions of the law and the exception provisions within the scope of the "legitimate interest".
6. Rights of Relevant Person (Data owners)
Provided that you prove your identity, our company headquarters address “BERFİN TRIKO TEKSTİL SAN. VE TİC. LTD. STI. You can exercise your rights below by sending your request in writing to the address “Gursel Mah.Çampark Sok.No15 Çağlayan” and by sending an e-mail to info@missdalida.com;
- Learning whether your personal data is processed,
- If your personal data has been processed, requesting information about it,
- To learn the purpose of processing your personal data and whether they are used in accordance with the purpose,
- Knowing the third parties to whom your personal data is transferred, in the country or abroad,
- Requesting correction of your personal data if it is incomplete or incorrectly processed,
- Requesting the deletion or destruction of your personal data,
- Requesting notification of your requests for correction, deletion or destruction to third parties to whom personal data has been transferred,
- Objecting to this result if a result arises against you by analyzing your processed personal data exclusively through automated systems,
- Requesting the removal of the damage in case you suffer damage due to the unlawful processing of your personal data.
